We can completely understand how frustrating this can be.
If your parcel has been marked as delivered via 'safe drop' we kindly recommend having a good look around. We have had orders delivered inside of meter boxes, behind bins and hidden amongst pot plants.
PBT can also provide a description of where you parcel has been left.
After this, if you are still unable to locate your order, we kindly ask you contact us using the think below.