You may exchange an item for something else from Dotti, provided the conditions in our Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
Purchases Made In Dotti Stores
Purchases made in a Dotti retail store (including purchases in a store for delivery to you) can be exchanged in a Dotti retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can exchange an item purchased online:
1. In any Dotti retail store in New Zealand; or
2. By posting it to our Online Store Returns/Exchange address:
Returns & Exchanges
38 Sir Woolf Fisher Drive
New Zealand 2161
Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
All exchanges remain the responsibility of the purchaser until received by Dotti.